Customer Service

KelseyCare powered by Community Health Choice is dedicated to providing great customer service to all of our valued ERS members. Managing your healthcare should be easy and convenient, and we are here to help.

You can always call KelseyCare by Community Member Services at (713) 295-6792 or toll-free (844) 515-4877, 8:00 a.m. - 7:00 p.m., Monday - Friday. TTY/TDD, call 7-1-1.

KelseyCare Concierge

To make your healthcare experience as hassle-free as possible, we offer a special, complimentary concierge service called KelseyCare Concierge.

Here are just some of the services provided by your KelseyCare Concierge:

  • Personalized assistance in scheduling appointments and selecting physicians
  • Assistance in finding nearby clinic locations
  • Expert guidance regarding specific services available at each clinic location

Call the KelseyCare Concierge at (713) 442-1ERS (1377) or toll-free at (855) 442-1ERS (1377), 8 a.m. - 5 p.m., Monday through Friday.