Frequently Asked Questions
If you are experiencing a medical emergency, seek care from the nearest emergency room or call 9-1-1. Your benefits through ERS and KelseyCare powered by Community Health Choice cover emergency services anywhere in the United States. However, you may be required to pay a copayment at the time of service.
You can call KelseyCare's 24-hour nurse line at (713) 442-0000. A qualified nurse will be able to help you determine if you or your family member needs immediate medical assistance. During normal business hours, call your PCP's office. After business hours (including weekends and holidays) call (713) 442-0000.
Kelsey-Seybold Clinic offers ill-care appointments on Saturdays for children and adults at four locations: Tanglewood, Spring, Clear Lake and Fort Bend. Kelsey-Seybold's Katy location offers Saturday appointments for children, both well-child and ill care.
Additional information about Saturday appointments
Request another card online or call Member Services at (713) 295-6792 or toll-free at (844) 515-4877.
Generally, if your children are 26 years old or younger, you can keep them enrolled on your plan. If your children go to college outside of the Houston area, you can keep them on the plan, but they still must receive their routine and non-emergency care from Kelsey-Seybold Clinic doctors. Emergency care is covered anywhere in the U.S.
It depends on the pre-existing condition. Certain conditions such as cancer and later-term pregnancy may qualify for you to keep your current non-Kelsey-Seybold doctors at in-network rates. Learn more about our transition of care policy, including the form you'll need to submit to us.
KelseyCare powered by Community Health Choice contracts with hospitals all over the Houston area. View a list of in-network hospitals.
MyKelseyOnline is a secure, password-protected online tool for communicating with your doctors’ offices. If you enroll in MyKelseyOnline, you can e-mail your doctors’ offices, see test results, and schedule appointments with all primary care doctors and some specialists. Learn more and sign up!
Email or mail us or call (713) 295-6792 Monday - Friday, 8:00 am - 5:00 pm. Please have your Member ID card available.
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