Transitioning to KelseyCare powered by Community Health Choice
Thank you for choosing KelseyCare powered by Community Health Choice!
KelseyCare powered by Community Health Choice wants to make your transition to our plan as smooth as possible.
During your first 30 days of membership, you can apply for Transition of Care to have your current physician continue your treatment for a little while longer. However, you may be required to begin getting services from network providers immediately.
Please call KelseyCare Concierge with any questions you may have about transitioning your care to KelseyCare powered by Community. Local: (713) 442-1ERS (1377) Toll-Free: (855) 442-1ERS (1377) TTY/TDD: (866) 302-9336 Monday through Friday, 8:00 a.m. - 5:00 p.m.
Examples of services that generally do not qualify for transition of care include, but are not limited to:
Routine exams, vaccinations, and health assessments
Stable chronic conditions, such as diabetes, arthritis, allergies, asthma, hypertension, and glaucoma
Acute minor illnesses, such as colds, sore throats, and ear infections
Elective scheduled surgeries
Once you have submitted a Transition of Care Request Form or called KelseyCare Concierge, a nurse will review your situation.
Within seven business days, we will mail you either an approval or denial letter informing you of the outcome of your transition of care request.