Privacy Statement

Thank you for visiting KelseyCare powered by Community Health Choice's website. We are also known as KelseyCare by Community. We are committed to ensuring that visitors to KelseyCare by Community's website understand our privacy practices. This Privacy Statement explains: (1) what personal information about you may be collected; (2) how personal information about you will be used; (3) who may have access to personal information about you; and (4) how we protect your personal information within our secure website. This privacy statement applies only to this website and the information collected on this website.

We want to assure you that when you visit our website, we will protect confidential personal information you may share with us. KelseyCare by Community is committed to protecting your confidential information. We will not collect any personal information about you unless you provide that information to us voluntarily. If you do provide us with personal information, we will not transmit that information outside of KelseyCare by Community, unless you authorize us to do so or we are required or permitted to do so by law. In addition, we may disclose information to companies that we have contracted with in order to assist us in administering or providing services for our health benefit plan. If we disclose confidential personal information, it will be in compliance with applicable laws and regulations, and we will require the recipient to protect the information and use it only for the intended purpose.

Personally Identifiable Information

Personally identifiable information means data that is unique to an individual, such as name, address, telephone number, Social Security Number, Member or Provider ID number or date of birth. From time to time, we may request personal information, including personally identifiable information, from you through our website. We request this information in order to deliver materials to you or to respond to your questions. Members and providers in KelseyCare by Community's network have the ability to register in a secured area. This registration allows us to tailor the materials we send to you.

E-mail Correspondence

You may email us with any question or comment you have concerning KelseyCare by Community. KelseyCare by Community handles all e-mail correspondence with personal information confidentially. Once we receive your e-mail, we will assign it to the most appropriate person capable of handling your question. We will not share your e-mail with anyone who is not involved in answering your question.

Please note that e-mail correspondence on the Internet may pass through public and private networks and may be accessed and viewed by other Internet users, without your knowledge or permission. For this reason, we recommend that you do not send us any confidential information via e-mail. We are not responsible for the security or confidentiality of information that you send to us through the Internet using email communications. If you wish to send us confidential information, we ask that you either call our Member Services Department at (713) 295-6792 or toll-free at (844) 515-4877 or mail us the information at: KelseyCare powered by Community Health Choice, Inc., 2636 South Loop West, Suite 900, Houston, Texas 77054.

Aggregate Information; Use of Internet Cookies

In order to keep improving our website, we collect certain information in aggregate from the users of our website. This information does not identify you personally, but allows us to determine the total number of people visiting our site and what pages they are most often visiting. Using this information, KelseyCare by Community can determine which pages receive the most Internet traffic, and that helps us make our site as user-friendly as possible.

We also collect information on our website through the use of "cookies." A cookie is a small element of data that we can transfer to your computer's hard drive that tells us if you are a repeat user, what pages best serve you, and allows you easier access when you return to our site. The cookie does not track any personal information about you, such as name, address or telephone number. Most computer browsers allow you to accept or reject cookies when a site is about to deposit a cookie file.

Internal Security Procedures

KelseyCare by Community is committed to making sure that the information you share with us is confidential and secure. We protect your information using Secure Socket Layers (SSL), a process that allows only authorized personnel to access your personal information. All authorized personnel must abide by KelseyCare by Community's security and confidentiality policies.

Links to Other Web Sites

Our website may contain links to other websites not owned or controlled by KelseyCare by Community. These links are provided as a courtesy to our website visitors. KelseyCare by Community cannot be responsible for the content or privacy practices of other websites. We encourage you to review the privacy policy of other websites.

Updates to Privacy Statement

We may change the contents of this statement from time to time due to changes in state or federal law or changes that KelseyCare by Community may implement to ensure greater confidentiality and security. Please review this Privacy Statement frequently to keep informed of any changes. This Privacy Statement is not intended to and does not create any contractual or other legal rights with or on behalf of any party.